We run your returns. You run your orders.
We're a UK returns partner for fashion and retail brands. Every item that comes back is inspected, graded, photographed and restocked in FMUK-ros, our own system, so it's back on sale while it's still in season. You can see all of it in your portal.
Working with a 3PL? We partner with them too.
Returns are a different job from orders.
Orders are measured in minutes. Returns get done when there's time, and at peak there isn't any. They need bench space, trained eyes and a record for every item, not pick-and-pack speed.
Most warehouses treat returns as an interruption. We treat them as the whole job.
Pallets stack up ungraded
Returned stock waits against a back wall while everyone works outbound, and it loses value every day it sits there.
Nobody can say what came back
Without a record for each item, you can't see what was returned, what condition it's in or why it came back.
Spreadsheets fill the gaps
Grading lives in one place, stock in another and reports in a third. Things get lost between them.
What we handle
Everything that happens after your customer sends it back, under one roof and in one system.
Ask about pricingReturns intake
Every parcel is scanned in on arrival and matched to your returns notice, so nothing goes missing between the dock and the bench.
Inspection and grading
Each item is checked against the grading standards we agree with you and graded A, B or C, so you always know what you have and what it's worth.
Photography and condition reports
Graded items are photographed, so you can make decisions remotely, quickly and with confidence.
Refurbishment and repackaging
We bring stock back to sellable condition: cleaned up, rebagged, relabelled and ready to go.
Storage
Secure, organised storage with live stock levels, and ageing you can check in your portal at any time.
Restock and dispatch
Stock goes back to you, your customers or your sales channels, quickly and accurately.
Disposal and recycling
Responsible handling for stock that can't be recovered, always with your approval and a full audit trail.
How a return moves through FMUK
From the moment it's on its way back to the moment it's on sale again.
- 1
You tell us what's coming
Returns notices come through from Shopify or WooCommerce, or straight from you, so we know what to expect before it lands.
- 2
We receive it
Every box is scanned in at goods-in and logged against your account, parcel by parcel.
- 3
We inspect, grade and photograph
At the processing bench each item is scanned, checked, graded and photographed, and its record updates as we go.
- 4
You decide
Items that need a call appear in your portal with photos and our recommendation. Approve restock, refurbishment or disposal in a click.
- 5
It goes back on sale
Restocked items go back to you or your channels, and dispatch updates Shopify, WooCommerce or your own system automatically.
Every disposal is a human decision
If an item is waiting on your decision, we follow up so it never just sits there. Nothing is ever disposed of by an automatic rule.
- Day 5We let you know it's waiting
- Day 15We remind you and copy in our operations manager
- Day 30Our operations manager steps in personally
One system, from the dock door to dispatch
Most warehouses run on two or three systems stitched together: a WMS here, a grading spreadsheet there, reports somewhere else. Data gets lost in the gaps.
We built FMUK-ros so that receiving, grading, storage, dispatch, billing and your portal all run on a single record for every item.
Your own portal
Live stock, grades and photos for every item, whenever you want to look.
Decisions in a click
Approve restock, refurbishment or disposal with the photos in front of you.
Storage ageing at a glance
Stock is colour-coded by how long it's been with us, so nothing quietly turns into a write-off.
Connects to your store
Shopify and WooCommerce sync, plus standard exports if you run your own WMS.
Invoices you can check
Every charge traces back to a logged task, item by item.
A full audit trail
Every scan, grade and decision is recorded with who did it and when.
Built for the brands that feel returns hardest
Fashion and apparel
Customers order two sizes and send one back. We handle the volume, keep garments to your standard and get returned stock back on sale fast.
Retail and e-commerce
Selling online brings returns most teams aren't set up to run in-house. We run the back end so your team can stay focused on the front end.
Brands and suppliers
Whether you sell direct or handle returns from retailers, you get the process, the people and the reporting without building it yourself.
For 3PLs: we take returns off your floor
Returns need bench space and skilled grading, not pick-and-pack speed, and every hour spent on them is an hour taken from the outbound work your clients measure you on. We work as your returns partner, at peak or all year round.
Talk to us about a pilotYou keep the client
Non-solicitation is written into our agreement. Your client relationship stays yours.
White-label if you want it
We can work under your name, so your client deals with one partner: you.
Start with one brand
Run a pilot with a single brand for 8 to 12 weeks, with a clear exit if it isn't working for you.
Live records, no chasing
Every item is tracked and photographed in FMUK-ros, so the updates are there when you need them.
New company. Not new to returns.
We've run returns floors. We've watched forty pallets of returns stack up against a back wall in December while everyone worked on outbound, because nobody had a system for them.
So we started FMUK, and we built the system. We're a small team on purpose: you deal with the founders directly, and every account gets our personal attention.
Founded by Sebastian Buliga and Damian Kuznicki
Handle every return like it matters, because to your business, it does.
Tell us about your returns
A rough idea of what you sell and how many returns you handle is plenty to start with. We'll come back to you personally.